Electronic waste (E-waste) is growing attention at the end of this decade. E-waste
must be managed properly. E-waste has a negative impact on the environment. E-waste contain
B3 (Bahan Berbahaya dan Beracun – Dangerous and Poissonous Material). Reverse Logistics
(RL) is one of the approaches that able to solve these problems. The use of secondary materials
through the process of remanufacturing, recycling, refurbishing, recondition are the strategies
for minimizing the number of e-waste. Many companies claim successfully implementing of RL.
However, there are no clear indicators or parameters to assess the success of RL
implementation. In this research we propose the design of reverse logistics maturity framework.
Grounded Theory (GT) is chosen to design this framework. GT is a research methodology
involving the construction of theory based on phenomena. This framework will be divided into
five levels of maturity: Level Conventional, Managed, Developed, Innovative and Optimized. As
a case study we implemented the proposed framework to three consumer electronics companies
in Indonesia, and we found that those companies were in the Level Managed.