Creators LILIANI HARSONO Contributors Nanik Linawati (Advisor 1); Dr. Dra. Dewi Astuti, M.M. (Examination Committee 1) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 544/EM/1996; Liliani Harsono (3141133) Subjects CONSUMERS-RESEARCH; CONSUMER BEHAVIOR; CONSUMER SATISFACTION