The Impact of brand image towards loyalty with satisfaction as a mediator in McDonald?s

The objective of this paper is to examine the impact of McDonald?s brand image towards customer oyalty with customer satisfaction as a mediator by using descriptive and Partial Least Square (PLS) analyses. The results show that three hyphotheses are accepted which mean that there is a positive impact of strength of brand association towards customer loyalty, there is a positive impact of strength of brand association towards customer satisfaction, and there is a positive impact of customer satisfaction towards customer loyalty.

LUCY TANIAJI; RUTH NATALIA MADE P Unknown Universitas Kristen Petra English eDIMENSI Journal Unknown Jurnal Manajemen dan Kewirausahaan, Vol.14, No.1, Maret 2012: 64-71; Fransisca Andreani, Tan Lucy Taniaji (33407012), Ruth Natalia Made Puspitasari (33407099) Unknown

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