Creators AFENITA LUDIA POTTU Contributors Paul Miki Willy (Advisor 1); Hartono Subagio (Examination Committee 1) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 1387/EM/1999; Afenita Ludia Pottu (31494264) Subjects TOTAL QUALITY MANAGEMENT; PRODUCTION MANAGEMENT-QUALITY CONTROL