Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya

Creators YENNI SOEGIARTO; ARIEF POERNIAWAN Contributors GO SIANG CHEN (Advisor 1); Richard Von Llewelyn (Examination Committee 1) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 1606/EM/2002; Yenny Soegiarto (31498052), Arief Poerniawan (31498202) Subjects CONSUMERS-RESEARCH; CONSUMER SATISFACTION

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Coverpdf493 KB
Abstract TOCpdf546 KB
Chapter 1pdf638 KB
Chapter 2pdf845 KB
Chapter 3pdf712 KB
Chapter 4pdf1017 KB
Conclusionpdf546 KB
Referencespdf273 KB
Appendicespdf3 MB