Analisis pengaruh kualitas pelayanan terhadap intensitas penggunaan pelayanan Haryono Tours dan Travel di Surabaya

FERA EKO SRIUTAMI; YUNI VALENTY WIDJAJA GO SIANG CHEN (Advisor 1); Diah Ayu Martengsari (Examination Committee 1) Universitas Kristen Petra Indonesian Digital Theses Undergraduate Thesis Skripsi/Undergraduate Thesis Skripsi No. 1560/EM/2002; Fera Eko Sriutami (31498010), Yuni Valenty Widjaja (31498303) TOURIST TRADE-MANAGEMENT; TOURIST TRADE-MARKETING MANAGEMENT

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