PT Sinar Sosro is a well-known beverage manufacturing company in
Indonesia. As a big company which wants to compete with the increasing
competition, the human resource in the company needs to be well maintained.
This final research report examines the perception on service performance of
logistic department employees as perceived by the other departments? employees.
It focuses only on logistic department of PT. Sinar Sosro-KPB Gresik. The writers
use several factors, such as knowledge, flexibility, effectiveness, timeliness,
motivation, responsibility, and communication, to know which factor from those
seven factors give significant influence towards service performance. Thus, the
writers distribute questionnaires to 35 respondents in PT Sinar Sosro - KPB
Gresik with non probability purposive judgment sampling and use quantitative
approach with ordinal data. The result from Multiple Regression Analysis shows
that there is only knowledge factor that gives significance influence on the
perception of service performance.
Author
• (34404037) WILLY WINARDI
• (34404001) SILVIA RATIH SUROSO
Contributor
• (98-038) Filicia Chandra
Publisher
Universitas Kristen Petra
Year : 2008
Subject
1. HUMAN RESOURCES MANAGEMENT
2. PERSONNEL MANAGEMENT
Keyword
logistic, human resource, service performance, multiple regression analysis
Category
s1 - Skripsi/Undergraduate Thesis (International Business Management)
Language
English
Rights
Final Research Report No. 00010163/MAN/2008; Silvia Ratih Suroso (34404001), Willy Winardi (34404037)
The resource(s) is/are owned by the Creator/Contributor.Reproduction & distribution for non-commercial purposes is permitted provided that the credit for the Creator/Contributor and the source are explicitly stated,and no alteration are made
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