Recently in the organizations, the loyalty of the employees becomes more and
more important. The managers give more effort and spend more money to gain
and maintain employees' loyalty. Customer Loyalty is important, but through
employee's loyalty we also can get the loyalty of the customers. That's why
through this research we want to analyze the influence of leadership style
implemented by the manager of restaurant Rasa Senang Oisterwijk to the loyalty
of the employees.
In the first chapter, we will show why we choose this topic and why this topic
becomes so important to restaurant. In this chapter we also explain our research
problem, research questions and a little bit about Rasa Senang restaurant itself.
The second chapter contains of a complete and detailed analysis of the references
used for the topic of leadership style and employee's loyalty.
In the next chapter, we explain our method of analysis. This research uses
quantitative method with percentage technique of analysis.
And the readers can find the result of our research in the chapter 4. In this chapter
we analyze the leadership style implemented by the manager of Rasa Senang and
also its connection with the employee's loyally.
And for the last chapter, we make the conclusion of our research from the
beginning until the result and try to give some useful recommendations for Rasa
Senang restaurant. ,
(33498032) MONICA WIDODO
(NA00000004) HENK BRUINS
(NA00000014) K.W. VAN DER HOEK
(NA00000208) ANNE MARIE VAN SETERS
Universitas Kristen Petra
Year : 2003
2. RESTAURANT MANAGEMENT
employee, restaurant, leadership, loyalty
s1 - Skripsi/Undergraduate Thesis (Program Manajemen Perhotelan)
Skripsi No. 02/01/094/HTL/2003; Monika Widodo (33498032), Liliana Natadjaja (33498110)
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