Nowadays, business competition becomes so high between companies.
Customer satisfaction is a crucial thing to keep companies in business. That is why;
every company is trying to exceed customer satisfaction. Customer satisfaction can
be reached by improving company's processes continuously.
First step in improving the process in PT. Doulton is identifying the problem
that faced by company. After that, the measurement and analysis are done to identify
the root cause of the problem. The measurement and analysis processes are using
process mapping method. Then, the corrective actions that need to take are identified.
The problem faced by PT. Doulton is the big number of body fault found in
Enamel Selection Department. This problem happened because the Glost Selection
Department did not do detailed checking to glost, and sampling method used in QA
glost did not represent the real condition of the batch.
The corrective action suggested are reduced the target value set for glost
selector, so glost selector can do detailed checking to glost. Moreover, PT.
Doulton can used suggested sampling method that represent the batch condition
better than the previous one.
(25400123) MARIA NATALIA M TOENDAN
(98-057) Tanti Octavia
(02-056) Iwan Halim Sahputra
Universitas Kristen Petra
Year : 2005
1. PRODUCTION PLANNING-QUALITY CONTROL
process improvement, process mapping, sampling method
s1 - Skripsi/Undergraduate Thesis (Program Studi Teknik Industri S1)
Skripsi No. 04020919/IND/2005; Maria Natalia M. Toendan (25400123)
The resource(s) is/are owned by the Creator/Contributor.Reproduction & distribution for non-commercial purposes is permitted provided that the credit for the Creator/Contributor and the source are explicitly stated,and no alteration are made