Let us be clear about one thing from the very beginning. The quality of
your life depends directly on your ability to communicate, especially to
communicate with other people from other culture. Measurements of intercultural
communication competence are used in organization for recruitment and
selection, career planning, identifying the need for training and development,
judgments of functioning in intercultural context. The most important thing is that
to create a better understanding between people from different culture.
Intercultural communication competence is defined as ability to and
knowledge of how to engage a transactional, symbolic process involving the
attribution of meaning between people from different cultures.
To assess intercultural communication competence, questionnaires has been made
which aimed at measuring communication competence in intercultural context
that based on the barriers to the competent. Those barriers are Stereotypes,
Cultural Myopia, Ethnocentrism, Empathy, Self-communication skills, Non-verbal
communication and Listening skill.
The questionnaire covers 19 questions, which involve communication in
organizations. For each question there is five answers, from which participant
have to choose from the following linkers scale: "strongly disagree", "disagree",
"don't agree or disagree", "agree", and "strongly agree".
In this study we determined which factors for the barriers that influence
more to the competent of communication.
The conclusions that are drown in this study are:
? Stereotypes, Cultural Myopia, Ethnocentrism and Non-verbal communication
show a good result to the competent of intercultural communication.
? Empathy, Self-communication skill and Listening skill consider influencing
the competent of intercultural communication.
(33496119) YULYANI LIENARDI
(NA00000004) HENK BRUINS
Universitas Kristen Petra
Year : 2001
1. RESTAURANTS MANAGEMENT
2. COMMUNICATION IN MANAGEMENT
communication competence, intercultural communication
s1 - Skripsi/Undergraduate Thesis (Program Manajemen Perhotelan)
Skripsi No. 009/EP-lHM/2001; Yulyani Lienardi (33496119)
The resource(s) is/are owned by the Creator/Contributor.Reproduction & distribution for non-commercial purposes is permitted provided that the credit for the Creator/Contributor and the source are explicitly stated,and no alteration are made