This thesis is written by the writers as the requirement to finish the
writers? study in Petra Christian University and Cristelijke Hogeschool
Netherlands . In this thesis the writers will try to analyze how important
communication is for company whose employees coming from different cultural
background. Globalization can not be avoided from our life and our working
environment, people can easily move from one country to the other countries and
work in the country. One company can have a lot of labor s who come from
different cultural background and languages. Maybe for some companies that will
cause some problems, especially to create a good team work, how they
communicate each other and can they tolerate different culture that the others
employees have. That is what they are going to research in their thesis, the
important role of communication for different cultural work environment to create
a good team work. Their objective of this thesis is to know the importance of
communication along the employees in order to maintain a good service in the
Osaka Restaurant at Roosendaal. Moreover this thesis will analyze the influence
of culture differences toward communication process of organizational member
especially to support service performance. The writers choose this topic because
in the working environment of Osaka Restaurant the re are a lot of people who
have different culture and also different ways of communication. Therefore in
order to understand each other they have to communic ate, but the problem is that
their ways of communication are dif ferent from them, that is why they are
interested to study more about the importance of intercultural communication that
deals with the good service.
In this thesis they are using respondent who are working in the Osaka
Japanese restaurant and coming from different part of the world. The result of this
thesis will try to show the effects or the important role of communication for
building a good teamwork and then a good service for the guests.
This thesis will be divided into 5 chapters. Chapter one will explain about
the research review, the research problems, the research questions, the problem
statement, the purpose of research , the scope of research, the advantages of
research and the theoretical framework. Research problems are the problem
matters that occurred and happened in the company that needs to be analyzed and
to be solved.
Research questions explain about the questions that need to be answered in
the research. The purpose of the research will try to declare the advantages of this
research. The theoretical framework will try to explain how the way we think to
solve the problems that occurred.
In the second chapter they will try to describe about the literature that
related with the topic they have.
Chapter three will expla in about research method that they will use, like
type of the research that they are doing, the way we ga thered the information and
how they analyze the data.
Chapter four contains about the main discussion of this research. In this
chapter the writers will try to describe the company backgrounds where the
writers perform the research. After that the writers will try to describe the main
discussion of this research from the data that the writers have collected.
The last chapter will try to give a conclusion and turn out with some
recommendation which could be useful to be applied in the restaurant.
(33401192) DANIEL RAHARJO
(33401054) THOMAS DEDDY DHARMAWAN
(NA00000014) K.W. VAN DER HOEK
(NA00000202) TAN CHEE HONG
(NA00000004) HENK BRUINS
Universitas Kristen Petra
Year : 2006
1. PERSONAL MANAGEMENT
2. COMMUNICATION IN MANAGEMENT
communication, different cultural background, good teamwork
s1 - Skripsi/Undergraduate Thesis (Program Manajemen Perhotelan)
Skripsi No. 02010284/HTL/2006; Thomas Deddy Dharmawan (33401054), Daniel Raharjo (33401192)
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