A Study of effective human resource management as a chain relationship in Company?s revenue growth applying service profit chain model [permalink]

SIP (Sino Infrastructure Partnership) Project Management is a leading
multi-disciplinary project management consultancy company providing
engineering and construction services to international companies seeking to build,
expand or refurbish facilities throughout China. SIP provided a thoroughly
professional service to fulfill the customers? demand which completed on time
and within the budget. SIP is excellent for some parts; however there are also
some problems appear within the company. This FAR is focusing in the study of
effective human resource management as a chain relationship in company?s
revenue growth applying service profit chain model. The result of the study shows
that

Author
• (34402038) DIANA WIDJAYA
• (34402021) LUKAS SURYO EFFENDI

Contributor
• (98-037) Ricky
• (98-038) Filicia Chandra

Publisher
Universitas Kristen Petra

Year : 2006

Subject
1. HUMAN RESOURCES MANAGEMENT
2. PERSONNEL MANAGEMENT
3. CONSUMER SATISFACTION

Keyword
human resource management, service profit chain, employee satisfaction, work efficiency, customer satisfaction, revenue growth

Category
s1 - Skripsi/Undergraduate Thesis (International Business Management)

Language
English

Rights
Final Assignment Report No. 00040096/MAN/2006; Lukas Suryo Effendi (34402021), Diana Widjaya (34402038)
The resource(s) is/are owned by the Creator/Contributor.Reproduction & distribution for non-commercial purposes is permitted provided that the credit for the Creator/Contributor and the source are explicitly stated,and no alteration are made

FILE(s)

1. jiunkpe-ns-s1-2006-34402021-3171-chain_relationship-cover.pdf (271.68 kB) - [permalink]

2. jiunkpe-ns-s1-2006-34402021-3171-chain_relationship-abstract_toc.pdf (59.56 kB) - [permalink]