Dalam penelitian ini digunakan data primer yang diambil langsung dengan
kuesioner sebanyak 50 responden di Surabaya. Hasil penelitian menunjukkan
bahwa variabel tangibles (X1), reliability (X.2), responsiveness (X3), assurance
(X4) dan empathy (X5) secara simultan mempunyai pengaruh secara signifikan
terhadap kepuasan (satisfaction) (Y).
Author
• (33498070) MARIA KARTIKA WIDODO
• (33498187) MEIGAWATI
Contributor
• (86-009) Dewi Astuti
• (96-023) Deborah Christine Widjaja
• (94-033) Hatane Semuel
Publisher
Universitas Kristen Petra
Year : 2003
Subject
1. HOTEL MANAGEMENT
2. HOTEL MANAGEMENT-CONSUMER RESEARCH
Keyword
tangibles, reliability, responsiveness, assurance, empathy, satisfaction
Category
s1 - Skripsi/Undergraduate Thesis (Program Manajemen Perhotelan)
Language
Indonesian
Rights
Skripsi No. 01/01/068/HTL/2003; Maria Kartika Widodo (33498070), Meigawati (33498187)
The resource(s) is/are owned by the Creator/Contributor.Reproduction & distribution for non-commercial purposes is permitted provided that the credit for the Creator/Contributor and the source are explicitly stated,and no alteration are made
jiunkpe-ns-s1-2003-33498070-2213-kepuasan_tamu-cover.pdf (203.7 kB) - [permalink] jiunkpe-ns-s1-2003-33498070-2213-kepuasan_tamu-abstract_toc.pdf (397.95 kB) - [permalink] jiunkpe-ns-s1-2003-33498070-2213-kepuasan_tamu-chapter1.pdf (87.08 kB) - [permalink] jiunkpe-ns-s1-2003-33498070-2213-kepuasan_tamu-chapter2.pdf (126.89 kB) - [permalink] jiunkpe-ns-s1-2003-33498070-2213-kepuasan_tamu-chapter3.pdf (364.68 kB) - [permalink] jiunkpe-ns-s1-2003-33498070-2213-kepuasan_tamu-chapter4.pdf (864.07 kB) - [permalink] jiunkpe-ns-s1-2003-33498070-2213-kepuasan_tamu-conclusion.pdf (424.56 kB) - [permalink] jiunkpe-ns-s1-2003-33498070-2213-kepuasan_tamu-references.pdf (80.8 kB) - [permalink] jiunkpe-ns-s1-2003-33498070-2213-kepuasan_tamu-appendices.pdf (1.39 MB) - [permalink]