Kepuasan konsumen terhadap kualitas service yang diberikan oleh Bank "X" ditinjau dari sudut persepsi dan harapan [permalink]

Author
• (31492321) DEVI TRIMURYANI

Contributor
• (87-003) Hartono Subagio
• (94-033) Hatane Semuel

Publisher
Universitas Kristen Petra

Year : 1997

Subject
1. CONSUMER SATISFACTION
2. CONSUMERS-RESEARCH

Category
s1 - Skripsi/Undergraduate Thesis (Program Studi Manajemen)

Language
Indonesian

Rights
Skripsi No.775/EM/1997; Devi Trimuryani (31492321)
The resource(s) is/are owned by the Creator/Contributor.Reproduction & distribution for non-commercial purposes is permitted provided that the credit for the Creator/Contributor and the source are explicitly stated,and no alteration are made

FILE(s)

1. jiunkpe-ns-s1-1997-31492321-16569-persepsi-cover.pdf (201.3 kB) - [permalink]

2. jiunkpe-ns-s1-1997-31492321-16569-persepsi-abstract_toc.pdf (196.7 kB) - [permalink]

3. jiunkpe-ns-s1-1997-31492321-16569-persepsi-chapter1.pdf (230.32 kB) - [permalink]

4. jiunkpe-ns-s1-1997-31492321-16569-persepsi-chapter2.pdf (482.14 kB) - [permalink]

5. jiunkpe-ns-s1-1997-31492321-16569-persepsi-chapter3.pdf (216.57 kB) - [permalink]

6. jiunkpe-ns-s1-1997-31492321-16569-persepsi-chapter4.pdf (1.02 MB) - [permalink]

7. jiunkpe-ns-s1-1997-31492321-16569-persepsi-conclusion.pdf (205.89 kB) - [permalink]

8. jiunkpe-ns-s1-1997-31492321-16569-persepsi-references.pdf (161.22 kB) - [permalink]

9. jiunkpe-ns-s1-1997-31492321-16569-persepsi-appendices.pdf (582.78 kB) - [permalink]