Analisis keterkaitan environmental, sensory, interpersonal, procedural, deliverable, informational, financial terhadap kepuasan pelanggan di Toko hewan "Naf-Naf" di Surabaya [permalink]

Author
• (31400020) DAISY IVONY ONGKODJAJA
• (31498197) SONNY TUNGGAL

Contributor
• (85-011) Sugiono Sugiharto

Publisher
Universitas Kristen Petra

Year : 2002

Subject
1. MARKETING RESEARCH
2. CONSUMER RESEARCH
3. CONSUMER SATISFACTION

Keyword
pet shop, customer satisfaction, customer value

Category
s1 - Skripsi/Undergraduate Thesis (Program Studi Manajemen)

Language
Indonesian

Rights
Skripsi No. 1633/EM/2002; Sonny Tunggal (31498197), Daisy Ivony (31400020)
The resource(s) is/are owned by the Creator/Contributor.Reproduction & distribution for non-commercial purposes is permitted provided that the credit for the Creator/Contributor and the source are explicitly stated,and no alteration are made

FILE(s)

1. jiunkpe-ns-s1-2002-31400020-11681-naf_naf-cover.pdf (185.37 kB) - [permalink]

2. jiunkpe-ns-s1-2002-31400020-11681-naf_naf-abstract_toc.pdf (378.08 kB) - [permalink]

3. jiunkpe-ns-s1-2002-31400020-11681-naf_naf-chapter1.pdf (711.23 kB) - [permalink]

4. jiunkpe-ns-s1-2002-31400020-11681-naf_naf-chapter2.pdf (1.26 MB) - [permalink]

5. jiunkpe-ns-s1-2002-31400020-11681-naf_naf-chapter3.pdf (759.94 kB) - [permalink]

6. jiunkpe-ns-s1-2002-31400020-11681-naf_naf-chapter4.pdf (1.11 MB) - [permalink]

7. jiunkpe-ns-s1-2002-31400020-11681-naf_naf-conclusion.pdf (366.22 kB) - [permalink]

8. jiunkpe-ns-s1-2002-31400020-11681-naf_naf-references.pdf (235.94 kB) - [permalink]

9. jiunkpe-ns-s1-2002-31400020-11681-naf_naf-appendices.pdf (5.54 MB) - [permalink]